Established Outsourcing Providers Lose Market Share in the DACH Region
The latest findings from a report on "Sourcing trends and Supplier positioning in Germany, Austria and Switzerland" by the market research firm Pierre Audoin Consultants (PAC) state that sales from IT outsourcing services will have increased by approximately EUR 4.5 billion in the DACH region (German- speaking nations) in 2010 compared to 2005.
Key Highlights of the Report
The top 5 providers account for nearly 45 percent of the market in Germany; and 70 percent in Austria. The remainder of the market is highly fragmented, with the number of outsourcing providers approaching 100 in the DACH region alone
- In the overall DACH region, IBM ranks first, closely followed by T-Systems. HP, Siemens SIS and Atos Origin
- In the Swiss market, IBM leads with a market share of nearly 19 percent, followed by Swisscom IT Services, HP and T-Systems. Accenture and CSC rank 5th and 6th
- In Austria, Siemens SIS - with a market share of 23 percent - is clearly ahead of its major competitors, IBM, Raiffeisen Informatik, HP, and T-Systems
- In Germany - by far the biggest market - T-Systems ranks first, with a market share of almost 13 percent, closely followed by IBM. HP, Siemens SIS, Atos Origin and Fujitsu are the challengers
- Infosys, an Indian player, has made it into the top 20 outsourcing providers in the DACH region. In Switzerland, the company even ranks 7th
- HP has gained quite some share in all markets after taking over EDS
- IBM has maintained its positioning in Austria and Germany since 2005, while slightly losing market share in Switzerland
- Swisscom IT Services has improved its position in its home market, Switzerland
- Capgemini’s market position has remained largely unchanged over the period in question
- Accenture, Computacenter or Wincor Nixdorf in Germany have gained market share
- In Switzerland as many as four India-based players (Infosys, TCS, Mahindra Satyamand Wipro) are among the top 20 outsourcing providers
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