Firstsource (NSE:FSL) is a global provider of customized BPO (business process outsourcing) services to the Banking & Financial Services, Telecom & Media and Healthcare sectors. Its clients include FTSE100, Fortune 500 and Nifty 50 companies. Firstsource has a “rightshore” delivery model with operations in India, US, UK and Philippines.
Highlights – Full Year ending March 31, 2010
• Y-o-Y growth of 12.7% in INR terms and 11.2% growth in constant currency terms
• 190 bps margin expansion Y-o-Y. FY10 Operating EBIT margin at 9.8% as compared to 7.9% in FY09
• Y-o-Y Op. EBIT growth of 39.8%. FY10 Operating EBIT at Rs.1,933 million as compared to Rs.1,383 million in FY09
Highlights – Quarter ending March 31, 2010
• Q-o-Q growth of 3.2% in INR terms and 4.5% in constant currency terms
• Y-o-Y growth of 7.3% in INR terms and 11.7% in constant currency terms
Business Outlook
• FY11
o Expect similar to slightly higher constant currency revenue growth
o Expect improvement in operating margins to continue
• Q1FY11
o Expect seasonal dip in revenue and profitability largely due to collections business)
http://www.firstsource.com/FirstSourceCMS/UploadedFiles/FSLInvestorPresentation_Q4FY2010.pdf