Black Book of Outsourcing, which aims to identify the best-managed global outsourcing vendors through polling client experience and assessing industry developments; has released its annual rating of Top 50 "Best Managed" Global Outsourcing Vendors. The survey comprises the highest ranking vendors in all outsourcing domains: Information Technology Outsourcing (ITO), Business Process Outsourcing (BPO), Human Resources Outsourcing (HRO), etc.
The study conducted with the purpose to evaluate leading global outsourcing service providers and advisors, is widely accepted as the single industry measure of unbiased client satisfaction and comes highly endorsed by outsourcing industry experts. It delves into upcoming industry trends and client-vendor relationships and serves as a guide for the companies that are shopping for outsourcing vendors, as well as for the vendors themselves, helping them identify weaknesses and areas for growth.
Following are the key highlights of the report: